How to Backup and Restore Blackberry Messenger to New Device

BlackBerry Messenger 7.0:

As of BBM 7 the BlackBerry Messenger contacts are associated with the BBID (BlackBerry Identity). Backing up through BlackBerry Desktop Software will no longer backup BBM as the contacts are not stored locally on the BlackBerry smartphone. When moving to a new BlackBerry smartphone BBM contacts will populate on the device if associated with the same BBID.

Perform the following steps to back up and restore BlackBerry Messenger 6.0 contacts to the Media Card or BlackBerry smartphone memory:

Backup

  1. In the BlackBerry Messenger application, display the menu, and click Options.
  2. In the Backup Management section, select Back Up.
  3. Select Back up files locally. 
  4. Select Back Up Now.
  5. Select the location to save the back up and then click Save.

Restore

  1. In the BlackBerry Messenger application, display the menu, and click Options.
  2. In the Backup Management section, select Restore.
  3. Select Restore using a backup file from device.
  4. Select the back up file to restore.
  5. Click Yes.

Note: For more information on BlackBerry Messenger 6.0, see the User Guide.

Perform the following steps to back up and restore BlackBerry Messenger 5.0 contacts to the Media Card or BlackBerry smartphone memory:

Backup

  1. In the BlackBerry Messenger application, display the menu, and click Options.
  2. In the Contact List section, select Back Up.
  3. Select Back up files locally.
  4. Change the Save backup files to field to Device or Media Card.
  5. Click Back Up Now.

Restore

  1. In the BlackBerry Messenger application, display the menu, and click Options.
  2. In the Contact List section, select Restore.
  3. Select Restore using a backup file from the device.
  4. Select the back up file to restore.
  5. Click Yes.

Note: For more information on BlackBerry Messenger 5.0, see the User Guide.

BlackBerry Messenger 5.0 to 6.0 Groups and Contacts can also be backed up and restored to a Backup file using BlackBerry Desktop Software.  Please see KB10339 for instructions to Backup and Restore data using BlackBerry Desktop Software.

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